Overriding rates

There may be occasions where a different rate is required than those which are entered on the shift template. It could be an incentive for a specific worker, or a shift that’s particularly hard to fill. In this situation, it’s possible to override the rates using the Branch screen.

  1. Navigate to Plan  Shift allocation (Branch) and select the relevant branch.

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  2. Click the tile of the relevant worker and day. Click Allocate.

    The shift needs to be already created and ready to allocate.
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  3. Select the shift you want to allocate them to.

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  4. You’ll see in the top left hand corner the charge and pay rates.

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    You can click into these and manually type in the new rate. Below you’ll see the Default: £xx.xx is the original rate on the shift template.

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    If you don’t see this option, please contact your Client Operations Specialist.

  5. Once you have the correct new rate, click Allocate in the lower right corner. You’ve now successfully overridden the shift template rate.