Confirming your email address

If you’re new to JoinedUp and have just started working for an agency that uses our system, you should receive an email invitation to the email address you provided during your registration. Look out for an email from system@joinedup.com that looks like the sample below. The email subject will be "Welcome to JoinedUp provided by your agency name".

Once you click the Complete your profile link, your email will be confirmed, and you can set up a password for your profile.

The email is sent from system@joinedup.com so you can search for this in your inbox. Please be sure to check your junk/spam folder as well. If you are still having problems, check your inbox settings for blocked emails and safe senders (add system@joinedup.com as a safe sender).

You might receive a message in your JoinedUp Messages inbox asking you to check that your email is correct. This is because we tried to send an email that may have been stopped for some reason.

If you don’t see a misspelling, or know of a reason why the email was not deliverable, please get in touch with us through the JoinedUp Users Portal because we may have accidentally activated your spam filters.

If you need to update your email address, or you have had a problem with receiving emails (either due to a misspelling or a spam complaint), you will receive an email like the sample below to confirm your email address again.

Just click the Confirm your email address button and the system will automatically confirm your email address for you and take you to your profile screen.

If you receive a message like the example below, then your email has already been registered you don’t need to worry as your email is already confirmed. You can log in to your account as usual.

If you are having trouble validating your email address, please contact your lead agency who will be able to log a ticket on your behalf with our support team.