Accessing the Users Portal

First-Time Users

If you are a first-time user of the self-service ticket portal you will be asked to create an account when raising your first ticket.

You will be asked to enter your email address.

accessing users portal 1

Click Next to continue.

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Click Sign up with password to receive the signup link.

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Once you’ve signed up in the ticket portal, you will receive an email from jira@beelineco.atlassian.net
Click the Sign up button in the email to log in.
You will be asked to select a password. Enter your desired password and click Save and continue.

To access the self-service portal:

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If you have forgotten your password:

From the login screen, enter your email address.
Click Forgot your password?
A reset password link will be sent to the specified email address. Follow the link to select a new password.

Once logged in, click the person icon in the top right-hand corner of the ticket portal. Click Profile.
You can update your name, language, and time zone as appropriate.
Once completed, click Save.

You cannot change your email address.