SMS (text) messages

I don’t get texts about shifts, or I don’t get texts about available shifts

Some agencies prefer to contact their workers via email only.

If you don’t receive SMS about shifts available but receive emails, this could be the reason.

Some agencies also send SMS about shifts that have been allocated to you, but none about available shifts.

Check with your agency about their policy.

If you don’t receive any text messages, including SMS, about shifts being allocated to you, here is what you can check:

Details to Check

  • Is your mobile number confirmed?

    Read this article for more information on: Confirming your mobile phone number

  • Are your contact preferences set up correctly?

    Read this article for more information on how to: Contact preferences

  • Is the JoinedUp number +447418310045 on the list of blocked numbers on your device?

  • Can you see any shifts in your work calendar?

    If there are no shifts in your work calendar it means that your agency hasn’t allocated you to any shifts yet.

    In this case, you can either wait a little bit longer or get in touch with your agency for details.

    Read this article for more information on: Contacting your agency

    If you can see shifts on your work calendar and all of the above items are set up correctly, please contact your lead agency, and they will log a ticket for this issue on your behalf.

I want to receive texts about available shifts

Most agencies do not send texts about available shifts, they only send emails.

There is no way for us to switch this on for you.

Instead, you can download an email app onto your mobile so that you can access your emails from your phone.

It’s then much easier to see and reply to emails that come to you about available shifts!