Emails

There are a few types of emails you can receive from JoinedUp:

Types of Emails

Welcome email

When you are registered with JoinedUp, you will receive a welcome email that will also act to confirm your email address.

When you click the link to get started that is inside the email that will confirm your email address and take you to a screen where you will be asked to create your password.

If you haven’t received this invitation email but your agency has said they have sent it, please check your spam folder.

If you still don’t see it, contact your lead agency, and they will log a ticket for this issue on your behalf.

"You’ve been booked onto a shift"

These email notifications are sent automatically when your agency allocates you to a shift.

There will be a button in the email for you to view and confirm the shift which will take you to your shift within JoinedUp.

You can also respond to your agency from these emails by clicking the reply option in your email.

"Confirm your shift"

Similar to above, this email notification has a button for you to view and confirm the shift.

Read this article for more information on Confirming a shift

"Shifts available" or other emails from your agency

Some agencies regularly send emails to their workers informing them about available shifts or other important updates.

This type of email doesn’t have a button that will take you to JoinedUp.

To respond please make sure you click the reply option in your email.

Your consultant’s email will show in the Reply-to section.

These emails go directly to your consultant’s email and won’t show in your JoinedUp inbox.

"Security alert" or "Please confirm your email"

Please do not respond to these emails as they are automated and responses won’t reach your agency.

I’m not receiving emails

I’m not receiving emails about available shifts

I’m receiving shift confirmation emails, but not available shift emails.

Some agencies regularly send emails to their workers informing them about available shifts.

If you’re not receiving any of these emails please check the points below.

If all the below are ok, please report it to your agency so they can check if you were included in the list they’ve used to send the emails out.

You can ask them to look for a specific email you were missed from, or you can ask your co-workers which emails they have received but, you’ve missed.

If your agency finds any technical issues, they will report it to the JoinedUp Support Team for you.

I’m not receiving any emails at all

If you received your initial emails but now are not receiving any, there’s a few things you can check:

If there are shifts in your work calendar, and you’ve checked all the below but still have received no emails, please contact your lead agency, and they will log a ticket for this issue on your behalf.

Details to check if you’re not receiving emails

  • If your email address is validated

    Read this article for more information on: Confirming your email address

  • If your contact preferences are set up correctly

    Read this article for more information on how to: Contact preferences

  • If you have saved the correct address on your profile

  • If the emails have been marked as spam by your mailbox (junk/spam folder)

    The email address we send notifications from is system@joinedup.com.

    You can add it to your safe senders' list in your mailbox to avoid this issue in the future.

  • Can you see any shifts in your work calendar?

    If there are no shifts in your work calendar it means that your agency hasn’t allocated you to any shifts yet.

    In this case, you can either wait a little bit longer or get in touch with your agency for details.

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