How to request an additional Jira Admin User

To maintain security and proper oversight in JoinedUp, all requests to add a new Jira admin user must follow the steps below.

1) Submit an Admin Access Request

An existing Jira admin user must raise a ticket in Jira under:

  • Category: BAU / Admin Task

  • Type: Service Request> Additional Jira Admin request

Please include the following details in your ticket:

  • Full name and email address of the proposed new admin user

  • Justification for why admin access is required

  • Role and responsibilities of the proposed user

2)Invitation Process

Once your request is approved:

  • The new admin user will receive an invitation email from noreplyXXXX@id.atlassian.com (where XXXX is a random set of numbers).

  • This email contains instructions for setting up their Jira admin access

3) Confirmation

After the invitation has been sent:

  • You will receive confirmation in your Jira ticket

  • The ticket will then be closed

  • Only existing Jira admin users can request additional admin access.

  • All requests are logged for audit purposes

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