Booking Statuses

Explanation of the different status labels used on the Partner Agency Bookings screen.

There are a number of different status labels you will be able to see on your Partner Agency Bookings screen. These are updated in real-time to reflect the current status of that shift.

Status options

Too late: Bookings shared with your agency that have expired (the planned start time has now passed).
In progress: Bookings marked by your agency as in progress to let your Lead agency know that you’re looking for the right candidate for this booking.
Won’t fill: Bookings that your agency is unable to fill.
Cancelled: Bookings cancelled by your Lead agency before you’ve allocated a worker.
Taken: The booking has been filled by an alternative source and is no longer available.
Filled - Pending: You’ll see this status after you allocate a worker to the booking, and before it’s been accepted.
Filled: Bookings filled by your agency that haven’t been accepted by your Lead agency. This indicates the filled booking has not been confirmed.
Filled - Accepted: Bookings filled by your agency and accepted by your Lead agency for confirmation.
Filled - Cancelled: Booking cancelled by your Lead agency after you’ve allocated a worker to it.