2026

For organisations using the Adjustment & Expenses Approval workflow, imported adjustments arrive in Submitted status so your existing approval process stays intact.

This feature is optional - contact your Customer Operations Specialist to learn more about getting it enabled.

Previously these records were hidden from the calendar, making it harder to account for all assessment activity. Now the full history is visible in one place, regardless of allocation status.

This completes the feature and ensures end-hirers retain full control over shift template configuration.

Updates include clearer agreement statuses, agreement preview from the builder, a simplified component editor, improved field labels with helpful tooltips, and the ability to clone existing agreements.

These enhancements are part of the upcoming Compliance Toolkit. Speak to your Customer Operations Specialist to learn more.

Finance users can now view all sections of a shift template — including Work Details, Applicant Requirements, Rates, and Advanced Settings — but cannot edit or save changes to any fields. Admin users continue to have full edit access across all areas.

This fix ensures permissions behave as expected, with configuration changes restricted to the appropriate roles.

Finance users can now view Order Templates but cannot edit any fields. In addition, they are no longer able to clone, create linked Shift Templates, or delete/archive Order Templates. Admin users retain full control over these actions.

This fix ensures permissions are applied consistently, with Order Template management restricted to the appropriate roles.

On the On-Site screen, job numbers are displayed alongside the booked start time and are now included in how shifts are grouped. During the Propose Worker flow, workers can be aligned to shifts with the correct job number — no guesswork needed.

The selector allows users to switch between United Kingdom, European Union, and United States login pages, with a helper message “Choose the region your account was created in” to guide users.

When a region is selected, users are taken directly to the corresponding regional login page. The system also remembers the last region used and may prompt users with “You last used [geography] sign-in” to help them quickly access the correct environment.

This feature has been re-released after temporarily removing it to address a bug. The fix has been applied, and the feature is now available again.

The system now defaults to selecting the actual bank holiday date, rather than the previous day. This ensures the correct date is applied when users do not manually adjust the selection, helping to prevent mistakes and support more accurate payroll processing when configuring holiday rates.

Shifts created from a single Shift Request are now automatically grouped, allowing you to view and share them together in a new ‘Grouped shifts’ section on the Batch Actions screen. This means you can share all relevant shifts in one action, rather than repeating the process week by week.

Batch sharing of grouped shifts is handled asynchronously to support larger requests more efficiently.

Individual shifts can still be managed separately, including actions such as stopping sharing or cancelling, giving you flexibility alongside the new streamlined workflow.

When enabled, direct messaging between hirers and workers is restricted in both directions. This applies across all messaging entry points, including the Inbox and any reply functionality, ensuring communication is routed through the appropriate channels.

Worker notifications are also simplified, removing free-text message content and explanatory fields (such as “Why?”) to limit non-essential communication.

This enhancement helps reduce co-employment exposure while reinforcing a clear separation of responsibilities between hirers and suppliers.

Users without any configured site access rules will continue to see statistics across all sites they currently have access to, with no change to existing behaviour.

Where site access rules are configured, the Bookings Overview will only display statistics for the specific site(s) the user has been granted access to. Any other sites will no longer be visible.

A new shift template setting, “New workers require interviews”, automatically generates an Interview assessment when a worker is linked to the template and prevents them from being booked to shifts until the interview is passed. You can also enable periodic evaluations using the “Workers require periodic evaluation assessments” setting, which allows you to configure a time period that automatically generates Evaluation assessments at defined intervals following a worker’s first shift.

For Interviews, Evaluations, and Driver assessments, only assessments in “Unallocated” or “Booked” status can now be edited. Assessments in final statuses (e.g. Passed or Failed) are no longer editable, protecting data integrity and ensuring accurate audit history.

When enabled, supplier users in Ontario will see a clear warning if they attempt to create, allocate, propose, or edit a shift that would result in insufficient rest between shifts. Where a rest rule is breached, the shift cannot be created or updated unless the user chooses to override the warning, allowing the shift to proceed where appropriate.

This enhancement reduces time zone-related scheduling issues, prevents cross-day display errors, and ensures more accurate availability visibility for agencies and workers.

If you would like this feature enabled as an End-hirer, please contact your Customer Operations Specialist.

This ensures timekeeping responsibility sits fully with suppliers, helping to reduce disputes and support compliance.

Configuring the setting at the shift template level provides flexibility to apply different rules by site, supplier, or job role.

To support this enhanced workflow:

When enabled, End-Hirers can no longer deallocate workers from shifts which ensures that Suppliers stay in full control of their staff fulfilment. While the ability to remove specific workers is now reserved for the Supplier, End-Hirers can still cancel shifts if the requirement is no longer needed. This change protects the supplier-worker relationship while maintaining operational flexibility for all parties.

This role grants users access only to shift-related Finance screens for the specific shift template they are assigned to.

Time Approvers can view and approve hours worked, but do not have access to charge and pay information, ensuring clearer separation of responsibilities and tighter financial controls.

The Create Shifts modal now includes a ‘Type’ selector, allowing you to choose between ‘Order templates’ and ‘Templates’. When ‘Order templates’ is selected, you’ll see the ‘Order template’ selector and the ‘Agency’ filter will be hidden, ensuring a more straightforward workflow. When ‘Templates’ is selected, both the ‘Agency’ and ‘Template’ selectors will be visible as expected.

This update removes unnecessary fields when they’re not needed, reducing confusion and creating a cleaner shift creation journey.

This ensures end-hirers retain full control over shift template settings, preventing suppliers from making changes without consent and supporting stronger governance.

Custom rate types can be created directly on the shift template and linked to specific workers in their worker profile.

When assigned, these custom rates automatically override the standard shift rates, ensuring the correct rates are applied for each worker - without the need to create and maintain separate shift templates.

This toggle appears once you select a specific site, allowing you to filter your view to only include direct site communications and relevant report-related messages. When unchecked, the inbox displays the full set of results as before.

A Shift Request is a container of one or more shifts created using a single order template. Each request includes an estimate of total hours and total charge, along with the date range and details of the requester and approver.

This functionality is enabled via a new “Requires planning approval” setting on the order template. When enabled, two template-specific user roles can be configured:

These settings provide clearer controls, improved consistency, and better governance over how adjustments and expenses are applied.

A new ‘Shared’ section has been added to the Shift stats panel, positioned between ‘Unallocated’ and ‘Allocated’. This count includes all unallocated shifts that have been shared, giving both suppliers and end-hirers a clearer, more complete view of what’s happening each day.

This update ensures shift statistics fully reflect the status of your shifts at a glance.

Invoices can be created from the existing Site Locks screen and are managed within a new “Invoices” screen. Here, you can view all generated invoices, move them through the submission and approval process, and export them to PDF or CSV as needed.

We’ve also introduced a new “Invoice Expenses” screen, allowing you to create additional invoice items with the type Tax, Fees, or Other Expense. These expenses follow the same submission and approval workflow and can be attached to an invoice, where they are grouped into the top line for clear visibility.

This enhancement provides a more streamlined way to generate, manage, and store invoices directly within the platform. Please contact your Customer Operations Specialist to enable this feature.