2026
Q1 | 2026
March
- Ontario Working Time Regulations Warnings
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We’ve introduced new safeguards to support compliance with Ontario working time legislation. Two new shift template settings — Enforce 8-hour rest break between shifts and Enforce 11-hour consecutive rest breaks — allow you to prevent bookings that breach minimum rest requirements.
When enabled, supplier users in Ontario will see a clear warning if they attempt to create, allocate, propose, or edit a shift that would result in insufficient rest between shifts. Where a rest rule is breached, the shift cannot be created or updated unless the user chooses to override the warning, allowing the shift to proceed where appropriate.
- All-Day Availability: Multi-Time Zone Improvements
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We’ve improved All-Day Availability to better support users working across multiple time zones. All-day selections on the Planning screens now default to an All day checkbox instead of applying 00:00–23:59 time ranges, preventing availability from appearing across two calendar days in different time zones. If the checkbox is unchecked, availability will continue to save using the existing hour-based behaviour.
This enhancement reduces time zone-related scheduling issues, prevents cross-day display errors, and ensures more accurate availability visibility for agencies and workers.
February
- End-hirer Shift Sharing
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End-hirers can now use Order Templates to streamline how shifts are shared with suppliers. Shifts can be shared with multiple suppliers on a single order, with automated distribution rules available for hands-off sharing. The feature also supports shift requests that require planning approval before shifts are shared, along with additional tools to provide greater control and flexibility over the shift distribution process.
If you would like this feature enabled as an End-hirer, please contact your Customer Operations Specialist.
- End-Hirer Time & Attendance (T&A) Restrictions
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We’ve introduced a new shift-template level setting, Block end hirer from entering time & attendance, which restricts end-hirers users from entering or editing actual start and stop times across the UI, including Attendance screens, Shift Details, and retrospective planning.
This ensures timekeeping responsibility sits fully with suppliers, helping to reduce disputes and support compliance.
Configuring the setting at the shift template level provides flexibility to apply different rules by site, supplier, or job role.
- Adjustment and Expense Approvals
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We’ve introduced a new two-step submission and approval/rejection process for Adjustments and Expenses. When enabled, Adjustments (Manual, Historic, and Shift) and Expenses are displayed as individual line items, making them easier to review and manage.
To support this enhanced workflow:
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The navigation menu includes new Unsubmitted and To Be Approved sections
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Dedicated screens for Shifts and Adjustments & Expenses are available under each section.
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This functionality is not enabled by default. If you would like this feature enabled, please contact your Customer Operations Specialist.
- End-Hirer: Shift Deallocation Restrictions
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We have introduced a new update to improve how shifts are managed between End-Hirers and Suppliers. If you would like this feature enabled please contact your Customer Operations Specialist.
When enabled, End-Hirers can no longer deallocate workers from shifts which ensures that Suppliers stay in full control of their staff fulfilment. While the ability to remove specific workers is now reserved for the Supplier, End-Hirers can still cancel shifts if the requirement is no longer needed. This change protects the supplier-worker relationship while maintaining operational flexibility for all parties.
- Time Approver Role
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A new Time Approver role is now available on shift templates.
This role grants users access only to shift-related Finance screens for the specific shift template they are assigned to.
Time Approvers can view and approve hours worked, but do not have access to charge and pay information, ensuring clearer separation of responsibilities and tighter financial controls.
- Custom Rate Overrides
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Users can now create Custom Rate Overrides, giving you greater flexibility in how rates are applied.
Custom rate types can be created directly on the shift template and linked to specific workers in their worker profile.
When assigned, these custom rates automatically override the standard shift rates, ensuring the correct rates are applied for each worker - without the need to create and maintain separate shift templates.
- Inbox site filter
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We’ve added a new "Show site messages only" checkbox in the Inbox screen.
This toggle appears once you select a specific site, allowing you to filter your view to only include direct site communications and relevant report-related messages. When unchecked, the inbox displays the full set of results as before.
- Shift Requests
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Shift creation can now be managed through Shift Requests, introducing a structured approval step before shifts are released to suppliers.
A Shift Request is a container of one or more shifts created using a single order template. Each request includes an estimate of total hours and total charge, along with the date range and details of the requester and approver.
This functionality is enabled via a new “Requires planning approval” setting on the order template. When enabled, two template-specific user roles can be configured:
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Shift Managers – responsible for creating shift requests
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Operations Managers – responsible for reviewing and approving shift requests
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Users with the Admin role can create and approve shift requests across all order templates.
Approval is required before shifts are shared with suppliers, ensuring shifts are reviewed and justified before being released for fulfilment.
- Shift Templates: New Adjustment Controls
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We’ve introduced three new shift template settings to give you greater control over adjustments and expenses:
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Require rate selection from shift template – Suppliers must select a rate type defined in the shift template when making adjustments, removing the ability to manually enter custom rates.
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Restrict adjustments to hourly rate-based types – Adjustment options are limited to hourly rate–based types only, removing cash-based adjustment types and ensuring all adjustments are tied to hours worked.
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Block end-hirer adjustments and expenses – End-hirer users are prevented from entering adjustments and expenses, restricting these actions to suppliers only.
These settings provide clearer controls, improved consistency, and better governance over how adjustments and expenses are applied.
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January
- Post Shifts: Enhanced Filtering
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We’ve improved the usability of the Post Shifts screen with more flexible filtering options. Filters now include shared shifts (where applicable) and can be combined to deliver more precise results.
They’re also alphabetised and searchable, making it faster and easier to find exactly what you need.
- End-Hirer Control over Shift Creation & Cancellation
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End-hirers can now control which party is able to create, edit, and cancel shifts. A new shift template setting allows end-hirers to block suppliers from creating shifts and editing planned shift details. A separate shift template setting allows end-hirers to block suppliers from cancelling shifts.
These settings can be applied broadly or tailored by role and/or location, giving flexible control to ensure shift changes are reviewed and managed internally.